Refund policy

Cancellation & Refund Policy

Last updated on 01-04-2025 23:27:19

COMPUWAVE PRIVATE LIMITED believes in providing the best possible service to its customers and has therefore adopted a customer-friendly cancellation and refund policy. Under this policy:

• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the order has already been processed and dispatched to the vendor/merchant or has entered the shipping phase.

• COMPUWAVE PRIVATE LIMITED does not accept cancellation requests for Add-ons & extra accessories. However, a refund or replacement may be issued if the customer provides sufficient evidence that the quality of the delivered product is unsatisfactory.

• In case of receipt of damaged or defective items, please report the issue to our Customer Service Team within 7 days of receiving the product. The complaint will be considered valid once the product is inspected and verified by our merchant/vendor. If you believe the product received is not as described on the website or does not meet your expectations, you must contact our Customer Service Team within 7 days of delivery. Our team will evaluate your complaint and take appropriate action.

• For the first valid complaint, COMPUWAVE PRIVATE LIMITED will replace the product. A refund will only be considered if the replacement unit also faces the same issue or fails to meet the expected quality standards. Refunds will not be issued before a replacement is provided.

• In the event that a refund is approved by COMPUWAVE PRIVATE LIMITED, 90% of the invoice amount will be refunded to the customer. The remaining 10% will be deducted as a non-refundable charge, which covers unavoidable service fees, logistics expenses, and depreciation costs incurred during processing, handling, and product movement. This standard deduction ensures continued service quality and operational efficiency.

• Once a refund is approved, the amount will be processed and credited to the customer's original payment method within 6–8 business days.